• Reset

Refund Policy

Catch Training is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for NVR Registered Training Organisations.

Cancellation and Reschedule

  • We are a friendly company; we will do our best to assist students in the event of exceptional or unforeseen circumstances.

Cancellation and reschedule fees apply:

  • Students who cancel their enrolment on a day or after a training program has commenced will not be entitled to a refund of fees.
  • Where a student has purchased a text or training workbooks and subsequently cancels, Catch Training will not refund monies for the text.

Cancellation and reschedule fees apply:

  • Student who cancels their enrolment 2 days before the commencement of a training program will be entitled to a full refund of fees paid.
  • Any cancellation of course made less than 2 days prior to the course will result in $25 fee.
  • Student who cancels their enrolment after a training program has commenced will not be entitled to a refund of fees.
  • Student who cancels 1 day prior to the course date will be entitled to a 25% refund of fees paid.
  • Rescheduling of a course booking is permitted free of charge before a training program has commenced.
  • Rescheduling after a training program has commenced will attract a $25 reschedule fee.
  • A refund will not be provided if the student has previously rebooked their face-to face training.