Fees and Refunds

Catch Training is entitled to charge fees for items or services provided to students undertaking a course of study. These charges are generally for items such as course materials or text books, student services, printing and posting certificates and training and assessment services.

Fees payable
Fees must be paid prior to commencing training or by the due date on the invoice.
A person will not be enrolled until all fees have been paid.
Upon receipt of your payment, you will be issued with an electronic receipt and a confirmation email with your enrolment.

Refunds
Students who cancel their enrolment prior to 48 hours before the commencement of a training program will be entitled to a full refund of fees paid.
Any cancellations of courses made less than 48 hours before to the course are not entitled to a refund.
Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.
Rescheduling of a course booking is permitted free of charge before a training program has commenced.
Rescheduling after a training program has commenced will attract a $25 reschedule fee.
A refund will not be provided if the student has previously rebooked their face-to-face training.
A refund will not be provided for students enrolled in Barista Crash, Latte Art and Advanced Barista
No refund is available if booking is made 24 hours or less from time of a training program.

Payment method
Catch Training accepts payment for fees using:
– Credit Card
– Electronic Funds Transfer (account details available on request)
– Cheque (Giving cheque to trainers is not allowed. All cheques need to be posted to PO Box).

Transfers
Requests for transfers to alternate programs can be arranged if Catch Training is advised in writing or via phone any time up to 48 hours prior to the program commencement date and there is availability on the selected program. Three transfers will be accepted without charge where Catch Training has been notified in writing or via phone at least 2 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).
A refund will not be provided if the student has previously rebooked their face-to-face training.

For Agency Bookings

Policy Amendment: Rescheduling
Catch Training is committed to providing accessible, flexible & above all else, beneficial options for workplace skills training.

In the case of students enrolled to our courses through an employment agency, we have previously offered unlimited free rescheduling of training sessions for Job Seekers.
In order to better manage class scheduling and maintain operational efficiency, we are making the following amendment to our rescheduling policy:

Updated Agency Rescheduling Policy:

Each student booked into a course, but finding themselves unable to attend, is entitled to up to three (3) free reschedules of their booked training session(s), subject to availability.
From the fourth reschedule onwards, a standard rescheduling fee will apply as per our current fee schedule.
This policy applies to all course types with the exception of Forklift Certification, wherein additional fees do apply.

Why This Change?
This adjustment ensures that we can:

Maintain fair access to training for all students, and ensure consistency of class sizes.
Better allocation of training resources, & more frequent scheduling of courses.
Reduce administration times, & create more opportunities for motivated Job Seekers.

We greatly value our continued partnership, & remain steadfastly committed to supporting students’ successful training outcomes.

We ask all referring agencies to inform their clients & team members of this updated policy when making future bookings.

If you have any questions regarding this change, you can contact me directly at
the contact number or email listed below.

Thank you for your understanding.

James Foley
Operations Manager
E: james@catch.nsw.edu.au
P: 0424 715 047

Fees payable

Fees must be paid prior to commencing training or by the due date on the invoice.

A person will not be enrolled until all fees have been paid.

Upon receipt of your payment, you will be issued with an electronic receipt and a confirmation email with your enrolment.

Refunds

Students who cancel their enrolment prior to 48 hours before the commencement of a training program will be entitled to a full refund of fees paid.
Any cancellations of courses made less than 48 hours before to the course are not entitled to a refund.
Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.
Rescheduling of a course booking is permitted free of charge before a training program has commenced.
Rescheduling after a training program has commenced will attract a $25 reschedule fee.
A refund will not be provided if the student has previously rebooked their face-to-face training.
A refund will not be provided for students enrolled in Barista Crash, Latte Art and Advanced Barista

No refund is available if booking is made 24 hours or less from time of a training program.

Payment method

Catch Training accepts payment for fees using:

Credit Card
Electronic Funds Transfer (account details available on request)
Cheque (Giving cheque to trainers is not allowed. All cheques need to be posted to PO Box).

Transfers

Requests for transfers to alternate programs can be arranged if Catch Training is advised in writing or via phone any time up to 48 hours prior to the program commencement date and there is availability on the selected program. Three transfers will be accepted without charge where Catch Training has been notified in writing or via phone at least 2 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).

A refund will not be provided if the student has previously rebooked their face-to-face training.

Refund request/cancelation must be submitted in writing to catch@catch.nsw.edu.au or by phone at 0280073427.

Fees and Refunds

For Agency Bookings

Course Tags

Course Tags