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Customer Service Skills

Catch - Customer Service Skills Training


Customer Service Skills


3 hours


Catch Training St Mary’s
Hills District



Course description:

  • Almost everywhere you go as a customer in Sydney it’s easy to be disappointed by the level of service you receive.  Whether you are buying a coffee or servicing your car, the sad fact is that great customer service, when you feel a human connection with the person serving you, has become the exception, not the rule!
  • The great news is that Catch Training are doing their part to put this right!  By gaining a better understanding of customer service and the skills to implement it you can move ahead of the pack.  Not only will these skills help you get a job, you will be more likely to keep that job and do well in it.
  • Attending the one day Catch Customer Service course is a great way for you to show prospective employers that you’re serious about your work and about doing a great job for them.

Unit of competency: Not applicable

Course outcome: Participants will receive a Certificate of Completion to add to their resume.

Entry requirements: None

Course content:

  • Customer Service – why bother?
  • Greeting Customers – body language talks!
  • Communicating with customers
  • Getting it right, first time – whatever industry you are in, incorrect orders tend to be the number cause of dissatisfied customers.
  • Growing sales – understanding average transaction values and how you can be the best.
  • Repeat customers – why they are so important and how you can help create them.
  • Dealing with customer complaints
  • Bringing it all together

Assessment requirements: To pass this course participants will have to successfully complete both a verbal and practical assessment. However there is no need to worry, our trainer will teach you everything you need to know on the day.

What to bring:

  • Yourself and a great attitude
  • Please arrive 15-minutes before the scheduled start time.
  • Please ensure you read our Student Handbook before booking as it contains our booking conditions.



**This course is not nationally accredited