Refund Policy

Catch Training is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for NVR Registered Training Organisations.

Can I get a refund?
– Yes, students who cancel their enrolment 7 days prior the commencement of a training program will be entitled to a full refund of fees paid. Any cancellations of courses made less than 7 days prior to course commencement the student will be entitled to a 75% refund of fees paid. The amount retained (25%) by Catch Training is required to cover the costs of staff and resources which will have already been committed based on the students initial intention to undertake the training.

If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the Chief Executive Officer if there are extenuating or significant personal circumstance that led to your withdrawal.

If for any reason Catch Training is unable to fulfill its service agreement with a student, Catch Training must refund the student’s proportion of fees paid for services not delivered.

How do I get a refund?
– To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an email or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.

Are my fees protected in case I need a refund?
– Yes – Catch Training acknowledges that it has a responsibility to protect the fees paid by students. To meet this need, we only accept payment of no more than $1000 from each student prior to the commencement of the course. Subsequent payments to be paid will not exceed $1,000. The subsequent payments are based on the costs of your training and assessment which is yet to be delivered. This is like a pay as you go system. If the cost of the course is less than $1000.00, the full amount will be requested before the program commences.